BD-S

Managed Services

MuleSoft managed service, governed and delivered by BD-S

Flexible support, governance and specialist delivery capacity for your MuleSoft integration platform. A practical support model for teams that need help beyond break/fix.

$1,500per month ex GST · core service access

What the service provides

Support desk access

Simple intake, ticket triage and coordination via the BD-S support desk.

Governance rhythm

Monthly reporting on usage, risks, priorities and a service check-in.

Platform continuity

Help with incidents, admin tasks, small changes, deployments and health checks.

Specialist escalation

Access to CRM, Salesforce, Power Platform, MuleSoft and integration specialists when required.

How it works

  1. Step 1: Activate

    Core service access starts the support relationship.

  2. Step 2: Add practices

    +$500 / month per specialist practice you want available.

  3. Step 3: Buy hours

    Minimum 40-hour prepaid delivery pack, valid for 6 months.

  4. Step 4: Draw down

    Hours are consumed against approved tickets, changes or advisory work.

Commercial model

Simple monthly access plus prepaid delivery capacity.

Item
Fee
Purpose
Core service access
$1,500 / month
Support desk, triage, governance, reporting and service coordination.
Practice access
+$500 / month
Optional access per practice, e.g. Salesforce, Power Platform, MuleSoft or integration.
Delivery hour pack
40 hours min.
Prepaid drawdown capacity, valid for 6 months from purchase.
High-skill specialist
$250 / hour
Used for MuleSoft, architecture and complex integration work.

Service levels

Business hours: Monday to Friday, 8:30am to 5:00pm AEST.

Critical

1 business hour

Business stopped; no practical workaround.

High

4 business hours

Material business impact or key process impeded.

Standard

Next business day

General support, admin, minor change or advisory request.

Targets are response targets, not guaranteed resolution times. Resolution depends on complexity, client approvals, third-party platforms and available vendor services.

From integration backlog to a supported platform

Right-sized MuleSoft and Salesforce capacity without hiring a full integration team.

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